> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vizra.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans & Retention

> What each tier includes, and exactly what ages out of your history.

Three tiers. The levers are **projects** and **retention** — not seats, and not runs.

|                  | Free      | Pro       | Agency    |
| ---------------- | --------- | --------- | --------- |
| **Price**        | \$0       | \$29/mo   | \$99/mo   |
| Eval runs        | Unlimited | Unlimited | Unlimited |
| Projects         | 1         | 5         | Unlimited |
| Seats            | 2         | Unlimited | Unlimited |
| Sample retention | 14 days   | 90 days   | 12 months |
| Support          |           |           | Priority  |

Prices and limits are read from one config on our side and rendered on the pricing page,
the product page and your billing tab — so they cannot disagree with what you are charged.

## What is not metered

**Runs.** Evals are bursty and CI-shaped, and metering them would show you a frightening
number on the exact day you are evaluating us. Reporting is never rate-limited and no tier
restricts it — see [Reporting](/cloud/reporting).

**Seats.** Unlimited from the first paid tier. Per-seat pricing punishes the agency with six
developers and one client project, which is precisely the shape of team this is for.

## Retention deletes less than you think

This is the part most worth reading carefully, because the natural assumption is wrong.

**Only per-sample detail ages out.** Runs, their per-row scores, and baselines are kept
**forever**, on every tier including free.

| Kept forever                     | Aged out at the retention window    |
| -------------------------------- | ----------------------------------- |
| The run, its score and pass rate | Verbatim model input                |
| Per-row scores and comparisons   | Response text and structured output |
| Baselines and trend history      | Tool calls, usage, judge reasoning  |

"Is this worse than it was three months ago" is the entire value of the product — deleting
the run would delete the answer. What ages out is the verbatim model input and output
hanging off it, which is both the bulk of the storage and the whole of the compliance
surface.

<Note>
  In practice: on the free tier your trend line still goes back to your first run a year
  later. What you lose after 14 days is the ability to open a row from back then and read what
  the model actually said.
</Note>

## Projects

The project limit is enforced when you create one — you will be told which plan you are on
and what it includes, rather than the form silently failing. Existing projects are never
removed if you downgrade.

## Changing plan

**Settings → Billing.** Only the team owner can change a plan; members see why they cannot
rather than a button that fails. Billing runs through Stripe, and the customer portal
handles cards, invoices and cancellation.